Sub-Merchant Policy
### Sub-Merchant Policy
*Company Name*: Ziggurah
*ID Number*: 067178733
*Date of Establishment*: November 15, 2023
*Location*: Wyoming, USA
*MSB License Number*: 31000273780337
---
#### 1. *Introduction*
Ziggurah is committed to maintaining a secure and compliant environment for all its users, including sub-merchants who operate on our platform. This Sub-Merchant Policy outlines the requirements and procedures for sub-merchants to ensure compliance with regulatory standards and maintain the integrity of our services.
#### 2. *Eligibility and Onboarding*
2.1 *Eligibility Criteria*:
- Sub-merchants must be legally registered entities or individuals with the appropriate authorization to conduct business.
- They must provide valid identification, business registration documents, and any other required information during the onboarding process.
2.2 *Onboarding Process*:
- Sub-merchants must complete the registration process on the Ziggurah platform, providing all necessary documentation and information.
- A thorough verification process will be conducted to ensure the legitimacy and compliance of the sub-merchant.
#### 3. *Compliance Requirements*
3.1 *Know Your Customer (KYC)*:
- Sub-merchants are required to adhere to Ziggurah’s KYC policies and procedures.
- They must provide accurate and up-to-date information and undergo periodic re-verification as required.
3.2 *Anti-Money Laundering (AML)*:
- Sub-merchants must comply with Ziggurah’s AML policies, including monitoring transactions for suspicious activities and reporting any concerns.
- They must implement their own AML measures if they handle substantial volumes of transactions.
3.3 *Data Protection*:
- Sub-merchants must comply with all applicable data protection laws and Ziggurah’s Data Protection Policy.
- They are responsible for safeguarding the personal data of their customers and ensuring secure data handling practices.
#### 4. *Transaction Policies*
4.1 *Transaction Monitoring*:
- Sub-merchants must monitor transactions on their accounts for any suspicious or fraudulent activities.
- They are required to report any unusual or suspicious transactions to Ziggurah’s compliance team immediately.
4.2 *Transaction Limits*:
- Sub-merchants must adhere to any transaction limits set by Ziggurah.
- Limits will be communicated during the onboarding process and may be adjusted based on risk assessments.
#### 5. *Fees and Commissions*
5.1 *Fee Structure*:
- Ziggurah will provide a clear and transparent fee structure for sub-merchants, detailing all applicable fees and charges.
- Fees may include transaction fees, subscription fees, and other service-related charges.
5.2 *Commission Payments*:
- Sub-merchants will receive commission payments based on the agreed terms and conditions.
- Commission payments will be processed in accordance with Ziggurah’s payment schedule.
#### 6. *Support and Dispute Resolution*
6.1 *Customer Support*:
- Sub-merchants have access to Ziggurah’s customer support services for assistance with platform-related issues.
- Support channels include email, live chat, and telephone, as outlined in our Customer Support Policy.
6.2 *Dispute Resolution*:
- Ziggurah will provide a mechanism for resolving disputes between sub-merchants and their customers.
- Sub-merchants are expected to cooperate with Ziggurah’s dispute resolution process and comply with any final decisions.
#### 7. *Termination and Suspension*
7.1 *Grounds for Termination*:
- Ziggurah reserves the right to terminate or suspend sub-merchant accounts for violations of this policy, non-compliance, or fraudulent activities.
- Sub-merchants will be notified of the reasons for termination or suspension and may be given an opportunity to appeal.
7.2 *Account Closure*:
- Upon termination or suspension, sub-merchants must settle any outstanding fees and commissions owed to Ziggurah.
- Ziggurah will provide instructions for account closure and any required steps.
#### 8. *Policy Review and Updates*
- This Sub-Merchant Policy will be reviewed periodically and updated as necessary to reflect changes in regulations, industry standards, or business practices.
- Sub-merchants will be notified of any significant changes to the policy.
#### 9. *Contact Information*
- For any questions or concerns regarding our Sub-Merchant Policy, please contact us at admin@fxeet.com.
---
*Effective Date*: 04/01/2024