### Customer Support Policy

*Company Name*: ZIGGURAH LLC 

*ID Number*: 067178733  

*Date of Establishment*: November 15, 2023  

*Location*: 30 N Gould St Ste R Sheridan, WY 82801 USA

*MSB License Number*: 31000273780337 

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#### 1. *Introduction*

Ziggurah is committed to providing excellent customer support to ensure a positive experience for all users of our services. This Customer Support Policy outlines our approach to addressing inquiries, resolving issues, and maintaining high standards of service.

#### 2. *Service Commitment*

2.1 *Accessibility*:

- Customer support services are accessible through multiple channels, including email, live chat, and telephone during business hours.

- Contact details for customer support are prominently displayed on our website and mobile applications.

2.2 *Responsiveness*:

- We strive to respond to customer inquiries and support requests promptly and within reasonable timeframes.

- Response times may vary based on the complexity of the issue and the channel of communication used.

#### 3. *Support Channels*

3.1 *Email Support*:

- Users can contact our support team via email at admin@fxeet.com for inquiries, assistance, or issue resolution.

- Emails will be acknowledged promptly, and efforts will be made to provide a resolution in a timely manner.

3.2 *Live Chat*:

- Live chat support is available on our website and mobile applications for real-time assistance during specified hours.

- Our support agents are trained to handle inquiries efficiently and courteously through live chat.

3.3 *Telephone Support*:

- Users can reach our customer support team via telephone during business hours for urgent matters or complex issues.

- Telephone numbers for customer support are provided on our website and in user communications.

#### 4. *Issue Resolution*

4.1 *Problem Escalation*:

- If a customer issue cannot be resolved immediately by the initial support agent, it will be escalated to a higher level of support or management.

- Escalated issues will receive priority attention to ensure timely resolution and customer satisfaction.

4.2 *Feedback and Follow-up*:

- We value customer feedback and will follow up with users after issue resolution to ensure satisfaction and gather insights for continual improvement.

- Users are encouraged to provide feedback on their support experience to help us enhance our services.

#### 5. *Support Resources*

5.1 *Knowledge Base*:

- Ziggurah maintains a comprehensive knowledge base and FAQ section to provide self-help resources for common inquiries and issues.

- Users can access these resources through our website and mobile applications.

5.2 *Educational Materials*:

- We provide educational materials, tutorials, and guides to help users understand our services, platform features, and trading processes.

- These resources aim to empower users to make informed decisions and utilize our services effectively.

#### 6. *Privacy and Confidentiality*

- Ziggurah respects user privacy and confidentiality. Information shared with our customer support team will be handled in accordance with our Privacy Policy.

- Personal data will only be used for the purpose of providing support and resolving issues, unless otherwise consented by the user or required by law.

#### 7. *Continuous Improvement*

- We are committed to continuous improvement of our customer support processes, training programs, and service delivery.

- Feedback from users and internal assessments will drive enhancements to ensure we meet and exceed customer expectations.

#### 8. *Contact Information*

- For any questions, support inquiries, or feedback regarding our services, please contact our customer support team at admin@fxeet.com.

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*Effective Date*: 04/01/2024